Refund Policy - Crazy Downloader
Legal • Refund Policy
# Refund & Cancellation Policy
**Application:** Crazy Downloader | **Package:** `com.crazydownloader.app` | **Effective Date:** October 20, 2026 | **Version:** 3.0
**Overview:** Weekly, monthly, and annual (yearly) Premium subscriptions, when available, are billed through Google Play and automatically renew until canceled. The price and any eligible trial are shown before you confirm in Google Play. Cancellation stops future renewals; a refund is a separate request and is not guaranteed by the 48-hour request window.
## 1. In-App Purchases & Subscriptions Overview
Crazy Downloader offers optional Premium / PRO features: ad removal, up to 5 concurrent downloads, a higher file-size limit, and removal of the app-imposed download speed cap. Actual speed and available media depend on your network, device, and the source platform. Paid plans use the **Google Play Billing system**; selecting a plan or opening checkout does not itself activate Premium.
### Reference pricing, trials, and renewal periods
The app's current reference metadata uses the following **example USD prices and trial configuration**. These are not verified live prices for every account or country:
- **Weekly:** Reference price **US$0.99 per week**, with **no free trial**. Billed immediately upon purchase confirmation for one week, at the actual localized weekly price shown in Google Play; renews weekly until canceled.
- **Monthly:** Reference price **US$1.99 per month**, with a **3-day free trial for eligible new subscribers** when offered by Google Play. Cancel before the trial ends to avoid the first paid charge; we recommend doing so at least **24 hours before the 3-day trial ends** to allow time to complete and check cancellation. Otherwise Google Play automatically charges the displayed monthly price (reference US$1.99) when the trial ends, then every month until canceled, subject to the checkout terms and applicable law. Without an eligible trial, the displayed paid terms start at purchase.
- **Annual (Yearly):** Reference price **US$19.99 per year**, with a **7-day (1-week) free trial for eligible new subscribers** when offered by Google Play. Cancel before the trial ends to avoid the first paid charge; we recommend doing so at least **24 hours before the 7-day trial ends** to allow time to complete and check cancellation. Otherwise Google Play automatically charges the displayed annual price (reference US$19.99) for the full year when the trial ends, then every year until canceled, subject to the checkout terms and applicable law. Without an eligible trial, the displayed paid terms start at purchase. A monthly-equivalent comparison, if displayed, is not a monthly payment plan.
The Google Play purchase confirmation is authoritative for the amount, currency, applicable taxes, billing period, and any introductory phases for your account and region. This page does not set a universal fixed price. A plan is available only if enabled in that app build and returned by Google Play; an unavailable plan, sample price, or placeholder product ID is not an offer to sell. Play product and base-plan IDs are configurable release settings, not proof that a product is live.
### Free trials and introductory offers
A free trial is included **only when Google Play offers it to your eligible account and explicitly shows it in the purchase confirmation**. No trial length or eligibility is guaranteed for any of the three plans. Review the trial duration, any introductory charge, the first paid charge, and the recurring price before confirming. If no trial is shown, the displayed paid terms apply. Reinstalling the app or restoring a purchase does not reset Google Play trial eligibility.
Unless you cancel before an eligible trial ends, Google Play charges the displayed post-trial price and the subscription continues on its monthly or annual renewal schedule. Follow the cancellation deadline shown by Google Play. The **24-hour recommendation is an advance-planning margin, not a universal Google Play cutoff or a restriction of your rights**. Google Play may place a payment authorization hold before renewal; a hold is not the same as a completed charge. A canceled trial's access end date is also determined by Google Play. See Google Play's subscription and trial guidance.
## 2. Google Play 48-Hour Refund Window
Under Google Play's policy for apps and in-app subscriptions, you **may be eligible** for a refund within 48 hours of the charge, depending on the purchase details and your location. This applies to refund requests for weekly, monthly, and annual subscriptions; it is not an automatic money-back guarantee.
- Visit Google Play Order History in a web browser.
- Sign in to the Google account used for the purchase and find the order you want to return under **Payments & subscriptions > Budget & order history**.
- Click **Request a refund** or **Report a problem**.
- Select the option that explains your situation, fill out the form, and submit.
You can also use Google Play's refund request guide. Google advises allowing 1–4 days for a decision; payment-method processing can take longer. We cannot promise approval or a completion date. An approved refund may revoke the associated paid entitlement. Check your subscription status separately if you also want to stop renewals.
## 3. Managing & Canceling Subscriptions
**Uninstalling, clearing app storage, deleting purchase or referral data, or turning off referral sync does NOT cancel a subscription or trial.** Cancel through Google Play using the purchasing Google account:
- Open the **Google Play Store** app on your Android device (or visit Google Play Subscriptions).
- Tap your profile icon in the top right > **Payments & subscriptions > Subscriptions**.
- Select **Crazy Downloader**.
- Tap **Cancel subscription** and follow the on-screen instructions.
In a browser, open Google Play Subscriptions, choose **Manage** for Crazy Downloader, then **Cancel subscription** and complete the confirmation. If it is missing, check the Google account in use. The app's **Manage Subscriptions** link opens this Google Play destination.
**After cancellation:** A paid subscription normally remains available until the end of the period already paid for, subject to a refund, revocation, or other status shown by Google Play. Cancellation does not by itself refund the current period or provide a prorated refund for unused time. Cancel before the next renewal or trial deadline shown in Google Play and verify that Play shows the cancellation and access end date. Statutory rights and any region-specific Play refund options still apply.
## 4. Developer Direct Refund Requests (After 48 Hours)
If more than 48 hours have passed, contact our billing team to review refund eligibility, including for an unresolved technical defect, duplicate billing, or failure to unlock Premium features. These examples do not limit any rights under applicable law:
- **Billing Email:** support@cibru.in
- **Subject:** Refund Request - GPA.xxxx-xxxx-xxxx-xxxxx (Your Google Play Order Number)
- **Required Information:**
- Your Google Play order number, beginning with `GPA.`, from the Google Play email receipt or order history. `GPA.xxxx-xxxx-xxxx-xxxxx` is an illustrative format, not a real order.
- The plan (weekly, monthly, or annual), transaction date, amount, and currency.
- A brief explanation of the technical issue or reason for the refund request.
Do not email passwords, one-time codes, full payment-card details, purchase tokens, or Play Integrity tokens. An order number helps locate a transaction but does not by itself authorize a sensitive account or deletion action.
We will review complete requests as reasonably practicable. Eligibility and processing times depend on the purchase, applicable law, and Google Play's refund tools and policies. An approved refund is returned through Google Play to the applicable payment method.
## 5. In-App Purchase Recovery / "Restore Purchases"
No separate CIBRU email, password, or Google Sign-In inside the app is required for purchases. Subscriptions are tied to your Google Play Store account. Verification still sends purchase data to the configured backend as described in the Privacy Policy.
If you reinstalled the Application or switched to a new Android device and your Premium entitlement is not active:
- Ensure you are logged into the Google Play Store with the same Google account used to purchase the subscription.
- Open **App Settings > Purchase & Referral Data** or tap **PRO Upgrade**.
- Tap **Restore Purchases**. The app queries Google Play for purchases available to this installation and submits completed purchases for backend verification. An internet connection and working Play/backend configuration are required. Pending payments do not unlock Premium; access is granted only after a purchased subscription is successfully verified as active.
**Note on deleting data:** A purchase-deletion request removes local paid access and pauses automatic purchase syncing on this installation. Server deletion requires a confirmed successful response; failures must be retried or taken to support. While this app's local data is retained, only explicitly tapping Restore Purchases resumes verification and can recreate records; starting a purchase does not clear the pause. **Clearing storage or reinstalling removes the local pause**, so later automatic checks can verify recognized purchases again. Another installation can verify a valid purchase independently. Referral rewards and downloaded files are separate. See Purchase Data Deletion for scope and retention details.
Backend verification is designed to validate purchases with Google Play Developer APIs before granting access; this depends on a correctly deployed backend, allowed product/base-plan IDs, signing configuration, and Play Integrity setup. A successful local test or a placeholder configuration does not establish that production verification is operating.
## 6. European Union & Statutory Consumer Rights
Nothing in this policy limits rights that cannot be excluded under applicable consumer law. Refund and withdrawal rights can differ by country, including the EEA and United Kingdom. Any consent concerning immediate digital delivery or withdrawal is governed by the applicable checkout terms and law. See Google Play's EEA and UK refund guidance.
## 7. Contact Billing Support
For any billing-related inquiries, order lookups, or payment questions, please contact our support team:
- **Billing Support:** support@cibru.in
- **General Support:** support@cibru.in
- **Support Website:** Crazy Downloader Support · https://cibru.in
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