Subscriptions, Cancellation and Refunds | Document Resizer · CIBRU
CIBRU · Document Resizer
com.documentresizer.app
# Subscriptions, Cancellation and Refunds
**Document Resizer** · Android package: `com.documentresizer.app`
Updated: October 20, 2026 · Operator: CIBRU · support@cibru.in
## 1. Available Offers and Premium Benefits
Subscriptions, where offered, are purchased through Google Play. Plan availability, localized price, currency, billing interval and any eligible promotion must be shown in the app and Google Play checkout before you confirm. This page does not establish that a plan or trial is live in your country or build. A displayed fallback/test price or a local Premium label is not proof of a charge; check your Play receipt and purchase history.
Core single-document resizing, cropping, compression and conversion remain available without paying. The implemented Premium entitlement removes local promotional placements and lifts the free-tier limits of two custom presets and five images per images-to-PDF operation. Device, file-size, page-count and memory limits still apply; Premium does not mean unlimited device capacity or guaranteed document acceptance. Document processing is local for both tiers.
## 2. Weekly, Monthly and Annual Subscription Terms
- **Weekly Plan:** reference US$0.49/week. The first week's price is due on confirmation, with no free trial; the plan renews weekly until canceled.
- **Monthly Plan:** reference US$1.49/month. A 3-Day Free Trial is available only to eligible subscribers when included in the offer returned by Google Play. Unless canceled before the trial ends, the displayed monthly price is charged for the first paid month and every month afterward until canceled.
- **Annual Plan:** reference US$14.99/year. A 7-Day (1-Week) Free Trial is available only to eligible subscribers when included in the offer returned by Google Play. Unless canceled before the trial ends, the displayed annual price is charged for the first paid year and every year afterward until canceled. Each annual amount is billed in full, not monthly installments.
Google Play controls the actual billing calendar, renewal date and payment method. Unless you cancel before renewal, an auto-renewing subscription continues at the disclosed rate, subject to Play's price-change notices/consent and applicable law. No fixed global price, savings percentage or precise charge-processing window is promised here.
No email or separate app login is required to buy Premium. Use the purchasing account in the Google Play Store. Referral authentication is a separate service.
**Reference configuration, not verified live pricing:** Weekly US$0.49/week, Monthly US$1.49/month and Annual US$14.99/year are configuration targets only. Google Play determines localized prices and trial eligibility. If you are not trial-eligible, the available paid base plan starts billing on confirmation without a free trial. Missing configuration or an unavailable Play offer can leave checkout disabled. A reference amount or trial length does not create an offer or override checkout.
## 3. Free Trials and Introductory Offers
A trial exists only if your eligible Google Play offer explicitly includes one. The reference 3-day monthly and 7-day annual trials do not establish universal availability or repeat eligibility. Before confirmation, review its actual duration, initial charge (including zero for a free trial), the full recurring price and billing interval that follow, and the conversion/renewal date.
Unless canceled through Google Play before the trial ends, a free trial converts to the paid auto-renewing plan shown at checkout. Cancel before the displayed deadline to avoid that first paid renewal. Eligibility, any effect on trial access and trial-end timing follow the actual Play offer. A referral reward or developer simulation is not a subscription trial.
We recommend canceling at least **24 hours before** the trial ends to leave time to resolve account or connection problems. This is a practical buffer, not a separate Google Play cancellation deadline: Google's trial guidance says to cancel before the trial expires. Play can place a payment authorization hold before renewal; a hold is not a promise of a completed charge or a refund decision.
## 4. How to Cancel
- Open the **Google Play Store** using the account that made the purchase.
- Tap the profile icon → **Payments & subscriptions** → **Subscriptions**.
- Select **Document Resizer**, then **Cancel subscription**.
- Complete the confirmation steps and check Play for the cancellation status and end date.
You can also use Google Play subscriptions or the app's Manage in Play action where shown. See Google Play cancellation help if the subscription is missing; check the purchasing account.
Cancellation stops future renewals. Paid access generally continues through the already-paid period, unless refunded, revoked or otherwise affected by Play's rules or applicable law. Uninstalling, resetting local Premium, unsyncing referrals, deleting verification data or earning a referral reward does **not** cancel Play billing. Cancellation does not automatically request a refund.
## 5. Refunds and Purchase Problems
**Within 48 hours of the purchase:** you may be eligible to request a refund through Google Play, depending on the purchase and circumstances. **After 48 hours:** contact the developer at support@cibru.in to troubleshoot or ask about a refund. The 48-hour distinction is a support route, not a guaranteed refund or a limit on mandatory consumer rights. Include the order number as shown on the receipt, for example `GPA.XXXX-XXXX-XXXX-XXXXX`.
Open Request a refund on Google Play, sign into the purchasing account and follow the transaction's request flow. Alternatively, on the Play website select **profile → Payments & subscriptions → Budget & order history**, locate the order, select **Report a problem**, choose the relevant reason, request a refund and submit the form. Keep the confirmation. If the order is missing, check your other Google accounts. See the general Google Play refund policies for regional rules.
For help, email support@cibru.in with the app name, Google Play order number from the receipt, approximate purchase date and issue. Do not send passwords, purchase tokens or payment-card details. Refund eligibility and timing depend on the purchase, location, law and Google Play's refund policy. No automatic approval, fixed response time or refund of every partial period is promised. Mandatory consumer remedies remain available.
## 6. Restore Purchases and Verification
After reinstalling or clearing app storage on the same Android device/user/signing identity, install from Google Play with the purchasing account, open Premium and tap **Restore Purchases**. The backend also checks the app-scoped purchase-owner pseudonym recorded by Play at checkout. Purchases from an older protocol, another device or a changed device identity require support-assisted recovery; automatic cross-device recovery is not implemented. Finding a purchase is not confirmation of restored access. Restore does not buy again or recover expired/revoked access.
Online verification and any required purchase acknowledgement are required to establish paid access. A payment still marked pending by Google Play does not unlock Premium. A valid local cache is bounded by expiry and at most 72 hours of freshness; reboot or an invalid/stale cache may require going online earlier. Payment hold, pause, expiry, refund or revocation can affect access. Referral benefits are not recovered by paid-purchase restore.
## 7. Referrals and Purchase Data Deletion
Referral rewards have no cash purchase price, do not auto-renew as paid subscriptions and do not cancel or pause a subscription you bought. Manage paid renewals separately in Play.
Deleting purchase verification data pauses local syncing and removes local paid access before the server result, including on failure. Requests cover locally remembered, current, pending-verification and in-flight verification records with an available purchase token, not all Google purchase history or an unfinished payment. Within the current installation, only an explicit Restore Purchases action resumes syncing and can recreate verification records; clearing app storage removes the local pause. Use the email route if a control or older purchase is unavailable. Data deletion does **not** cancel or refund Google Play payments.
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Support: support@cibru.in