CIBRUSTUDIO • APPS
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01 / APPLICATION SUITE · TECHNICAL ASSISTANCE & SUPPORT

Customer Support. Direct developer assistance & resolution.

Governed by Cibru Interactive (cibru.in) • Lead Developer: Krishna Moni Borah • Release: v1.3.0

Support Guarantees & Response Channels
Direct Human Help: Handled by founder & developer Krishna Moni Borah.
Billing & Refunds: Fast verification for Google Play order inquiries (`GPA.xxxx...`).
Bug Resolution: Ongoing stability patches and device-specific audio/hardware fixes.
Secure Communication: No account tokens or sensitive keys required over email.
Support & Contact | Focus Timer · CIBRU CIBRU · Focus Timer com.focustimer.app # Support and Contact **Focus Timer** · Android package: `com.focustimer.app` Operated by CIBRU · Effective Date: October 20, 2026 We are here to assist with technical troubleshooting, bug reports, subscription inquiries, and data privacy requests for Focus Timer. ## Direct Developer Support For all inquiries, contact our central developer support team: support@cibru.in **Publisher:** CIBRU (Proprietorship owned and operated by Krishna moni Borah) **Postal Address:** Kakojan, Jorhat, Assam - 785107, India **Official Website:** cibru.in Email Support Team → ## How to Prepare Your Support Request ### 1. Technical Assistance & App Issues To help us diagnose and resolve issues efficiently, please include: - Your exact Android version (e.g. Android 13, 14, 15) and device model (e.g. Samsung Galaxy, Google Pixel). - App version code (found in Settings or About screen). - A detailed description of the error or unexpected behavior, and steps to reproduce. - *Privacy Reminder:* Please **do NOT attach sensitive personal data** (passwords, banking records, private identity documents) in email correspondence. ### 2. Billing and Subscription Inquiries For inquiries regarding Google Play subscription activation, purchase verification, or refunds, please include: - Your **Google Play Order Number** from your email receipt (format: `GPA.XXXX-XXXX-XXXX-XXXXX`). - The date of the transaction. - A short explanation of the issue. Do not send your Google account email unless support explains why it is needed for verification. - *Security Notice:* **Never send credit card numbers, CVVs, passwords, sign-in codes, raw purchase tokens, or authentication credentials** in email. ### 3. Privacy and Data Deletion Requests For formal requests regarding data access, rectification, or complete server record deletion: - Use subject line: `Focus Timer — Data Deletion Request`. - Include your referral code if inquiring about referral records. - Review our Data Deletion Instructions and Purchase Data Deletion pages. © 2026 CIBRU. All rights reserved. Operator: Krishna moni Borah · Kakojan, Jorhat, Assam - 785107, India Support: support@cibru.in · cibru.in

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