Customer Support & Assistance — Export Chat Reader | Cibru

Support & Contact | Export Chat Reader · CIBRU CIBRU · Export Chat Reader com.exportchatreader.app # Support and Contact **Export Chat Reader** · Android package: `com.exportchatreader.app` Operated by CIBRU · Effective Date: October 20, 2026 We are here to assist with technical troubleshooting, bug reports, subscription inquiries, and data privacy requests for Export Chat Reader. ## Direct Developer Support For all inquiries, contact our central developer support team: support@cibru.in **Publisher:** CIBRU (Proprietorship owned and operated by Krishna moni Borah) **Postal Address:** Kakojan, Jorhat, Assam - 785107, India **Official Website:** cibru.in Email Support Team → ## How to Prepare Your Support Request ### 1. Technical Assistance & App Issues To help us diagnose and resolve issues efficiently, please include: - Your exact Android version (e.g. Android 13, 14, 15) and device model (e.g. Samsung Galaxy, Google Pixel). - App version code (found in Settings or About screen). - A detailed description of the error or unexpected behavior, and steps to reproduce. - *Privacy Reminder:* Do not attach private chat archives/media, unreviewed logs, passwords, banking records or identity documents. Redact screenshots and provide a minimal synthetic example where possible. ### 2. Billing and Subscription Inquiries For inquiries regarding Google Play subscription activation, purchase verification, or refunds, please include: - Your **Google Play Order Number** from your email receipt (format: `GPA.XXXX-XXXX-XXXX-XXXXX`). - The date of the transaction. - Whether the original installation/key is still available, and the plan involved (weekly, monthly or annual). A Google account email is not required in the initial request; we may request proportionate ownership evidence if necessary. - *Security Notice:* **Never send purchase tokens, installation private keys, session access/refresh tokens, credit card numbers, CVVs or passwords.** Clearing Android storage, reinstalling or changing devices can lose the installation key required for automatic purchase restore. Legacy unbound purchases may need support recovery too. We cannot promise transfer or recovery before verifying the case. Deleting app records or unsyncing does not cancel Google Play billing or request a refund. Use **Google Play Store > Profile Icon > Payments & Subscriptions > Subscriptions > Export Chat Reader > Cancel Subscription**, or Google Play subscriptions, with the purchasing Google Account. Review Subscriptions & Refunds for weekly, monthly and annual prices, eligible trials and refund requests. ### 3. Privacy and Data Deletion Requests For applicable privacy requests regarding access, correction, or deletion: - Use subject line: `Export Chat Reader — Data Deletion Request`. - Include your referral code if inquiring about referral records. - Review our Data Deletion Instructions and Purchase Data Deletion pages. Request in-app referral deletion before unsync/uninstall so the saved anonymous credential can authorize it. If the credential is lost, include the old referral code if available; a new session cannot delete the old profile. We may need further information to locate a pseudonymous record. Limited anti-abuse/ownership markers, provider records and legally necessary retention may remain as described in the Privacy Policy. © 2026 CIBRU. All rights reserved. Operator: Krishna moni Borah · Kakojan, Jorhat, Assam - 785107, India Support: support@cibru.in · cibru.in

Customer Support. Direct developer assistance & resolution.

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