Data Deletion Policy. Transparent control over your information.

Data Deletion Instructions | Export Chat Reader · CIBRU CIBRU · Export Chat Reader com.exportchatreader.app # Data Deletion Instructions **Export Chat Reader** · Android package: `com.exportchatreader.app` Effective Date: October 20, 2026 · Operator: CIBRU (support@cibru.in) Export Chat Reader reads, searches, and plays media from exported WhatsApp archives on your device. Local chat deletion, referral-profile deletion, purchase-verification deletion, and Google Play cancellation are separate actions. This guide explains what each action covers and how to check whether it completed. ## 1. On-Device Data Deletion To reset the app's private local data, cache, and settings on your Android device: - Open Android **Settings** > **Apps** > **Export Chat Reader**. - Tap **Storage & cache**. - Tap **Clear storage** (or **Clear data**). *Effect:* Android resets private app databases, cache, settings and saved service credentials. Uninstalling also removes private app storage. Neither action deletes the original archive, saved/shared copies outside the app, Google records, or our server records, and neither cancels recurring billing. This is not a guarantee of forensic erasure from flash storage. ### In-app controls have a narrower scope - **Delete a chat:** removes that chat's records and its managed imported media. If media cleanup fails, the chat record remains as a retry handle; some files may already have been removed. This does not erase all image caches or copies shared outside the app; use Clear cache for temporary caches. - **Settings → Data & Storage → Clear cache:** clears temporary/image caches, not the chat database or all imported media. - **Settings → Data & Storage → Clear All Data:** clears local chat records, managed imported media, logs and cache. Despite the button name, preferences, paid/referral state and server records are not reset. - Local cleanup failures can leave files behind. An incomplete-cleanup message offers retry; Android Clear storage is the broader fallback, but loses service credentials. **Delete server records before clearing Android storage, uninstalling, or unsyncing** if you want to retain the original credential/key needed for the in-app request. ## 2. Referral Profile Deletion (Server-Side) If you enabled the optional Referral Rewards Program, request deletion while the original anonymous session credential is still saved: - Open **Export Chat Reader** on your device. - From Settings or Premium, open **Get Free Premium**. - In **Referral data & privacy**, tap **Delete referral data** and confirm. - Wait for server confirmation. If confirmation fails, keep the saved session and use **Retry deletion**; success is not inferred from local cleanup. The request turns sync off and clears local profile/link/referrer caches and referral VIP access before contacting the server. Failed/cancelled requests retain the credential needed for retry. Confirmed deletion removes this app's referral profile and rewards, but retains a keyed anti-abuse device marker with a 90-day expiry; physical cleanup depends on successful maintenance. The shared Supabase Auth identity and other apps' records are not deleted. Paid subscriptions and imported chats are unchanged. **Turn off referral sync** is local unsync, not server deletion. It erases the saved anonymous credential: request server deletion before unsync. After unsync, reinstall, lost credentials, or a lost device, email support@cibru.in with your referral code if available. A new anonymous session cannot delete the old profile. Locating and verifying pseudonymous records may require further information; contact support for request status. Applicable privacy response periods still apply. Do not send access/refresh tokens, passwords or private chat archives. ## 3. Google Play Purchase Records For weekly, monthly, or annual subscriptions, use Premium → Delete Purchase Data to request deletion of the purchase verification records known to this installation and supported by its ownership proof. Saving the local pause removes paid access before the server request; failed or partial server deletion remains paused and requires retry or support. Only explicit Restore Purchases resumes purchase sync on that installation. This does not delete every historical order, Google's payment history, or separate referral records. See the Purchase Data Deletion Guide for retained anti-replay records and lost-key cases. **Deleting purchase data does not cancel active billing or request a refund.** Cancel separately in **Google Play Store > Profile Icon > Payments & Subscriptions > Subscriptions > Export Chat Reader > Cancel Subscription**, or use the Google Play Subscription Center. For billing or deletion assistance, email support@cibru.in with the Google Play order number (for example `GPA.XXXX-XXXX-XXXX-XXXXX`), never a purchase token. See Subscriptions & Refunds for prices, trials and refund requests. ## 4. Contact Us For data deletion, applicable privacy rights, or assistance, contact our developer support team: **Publisher:** CIBRU (Proprietorship operated by Krishna moni Borah) **Postal Address:** Kakojan, Jorhat, Assam - 785107, India **Support Email:** support@cibru.in © 2026 CIBRU. All rights reserved. Operator: Krishna moni Borah · Kakojan, Jorhat, Assam - 785107, India Support: support@cibru.in · cibru.in